Appliance School

Privacy Policy

Last updated: January 1, 2025

Appliance School ("we", "our", or "us") operates applianceschool.com. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Service.

1. Information We Collect

Information You Provide

  • Account information: Your email address and name when you create an account.
  • Payment information: Payment details are collected and processed securely by Stripe. We do not store your full credit card number or payment credentials on our servers.

Information Collected Automatically

  • Usage data: Pages visited, lessons completed, course progress, and feature usage.
  • Device information: Browser type, operating system, and device type.
  • Log data: IP address, access times, and referring URLs.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process payments and manage your subscription
  • Send transactional emails (sign-in links, subscription confirmations, etc.)
  • Track your course progress and provide a personalized learning experience
  • Respond to your support requests and inquiries
  • Detect, prevent, and address fraud or technical issues
  • Comply with legal obligations

3. Data Storage and Security

Your data is stored securely using industry-standard practices:

  • Database: Account and course data is stored in a Neon PostgreSQL database with encryption at rest.
  • Payments: All payment processing is handled by Stripe, which is PCI-DSS compliant. We store only a reference to your Stripe customer ID, never your payment card details.
  • Application: The Service is hosted on secure infrastructure with HTTPS encryption for all data in transit.

While we implement reasonable security measures to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

4. Third-Party Services

We use the following third-party services that may have access to your information:

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your authentication session
  • Remember your preferences
  • Understand how you use the Service

You can configure your browser to refuse cookies, but this may limit your ability to use certain features of the Service.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct inaccurate or incomplete information.
  • Deletion: Request that we delete your personal information, subject to certain legal obligations.
  • Portability: Request a copy of your data in a structured, machine-readable format.
  • Opt-out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, contact us at support@applianceschool.com.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you request account deletion, we will remove your personal information within 30 days, except where we are required to retain it for legal, tax, or regulatory purposes. Anonymized usage data may be retained indefinitely for analytics and service improvement.

8. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

10. Contact

If you have questions or concerns about this Privacy Policy, please contact us at support@applianceschool.com.